Thank you for purchasing John Linkous curtain products. Even during our clearance sale, we continue to offer clear and standardized return services to safeguard your fundamental consumer rights.
⚠️ Special Note on Clearance Sales
Due to sustained financial losses, the merchant has decided to liquidate inventory at a loss.
This return policy applies to all orders placed during the clearance phase. While items are sold at significantly reduced clearance prices, we still provide basic return protection services.
📦 Shipping & Order Information (Reference)
Shipping Origin: United States
Order Processing Time: Processed on the same day
Shipping Duration: Delivered in approximately 2 days
Our return policy is implemented in accordance with the above logistics workflow, ensuring that order origins and delivery details remain clear and fully traceable.
🔄 Return Window
Return Period: Return requests may be submitted within 30 days of receiving the item(s).
Customers may submit a return request within 30 days of signing for their delivery; requests submitted after this period may not be accepted (exceptions may be made for significant product quality defects).
📌 Eligible Return Conditions
We accept return requests under the following circumstances:
The product has quality defects.
The wrong product or model was shipped.
The product differs significantly from its description.
📦 Return Address & Contact Information
Phone: 540-312-8937
Email: john.linkous@cozynestcraft.shop
Address: 2725 Brughs Mill Rd, Fincastle, VA, 24090-4323
💰 Refund Information
Refund Processing Time: Completed within approximately 3 days of return confirmation.
Refunds will be issued back to the original payment method used for the purchase.
Actual refund receipt times may vary slightly depending on your bank or payment platform.
📦 Product Condition Requirements
Returned items must meet the following basic conditions:
The item must remain in reasonably complete and intact condition.
The item must be in a condition that allows for secondary quality inspection and verification.
Original packaging should be kept as intact as possible (though minor packaging damage will not prevent a refund).
🚚 Special Notes
As this is a clearance sale event:
Inventory is limited and available only while supplies last.
We are unable to support long-term restocking or inventory reservations.
Return processing will be prioritized to ensure maximum efficiency and a clear, streamlined workflow.
🤝 Service Commitment
Despite operating during a loss-incurring clearance phase, we remain committed to providing:
A clear and transparent return process.
Standardized and proper refund processing.
Basic post-sales support.
Timely customer service responses.
Thank you for your understanding and support of John Linkous. We will continue to optimize our service experience and, in the future, continue to provide products and services to the home curtain market in new forms.